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Private Training: Zendesk Support for Agents (Remote)
Learn how to provide great customer service with our ticketing solution, Support.
About this course
2 hr session
Remotely via zoom
Description
In this course, you will learn the basics of Zendesk Support and build a foundation for continued learning of Zendesk Support roles. Course examples and discussion can be tailored to the specific workflow of your business.
Course Topics
- Get to know Zendesk channels, roles, and users
- Experience Zendesk as an end user
- Navigate the Agent Workspace environment
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