Why Supervisor Training?

What is customer service training?

Customer service training is teaching support staff what they need to know to increase customer satisfaction. It involves coaching and informing agents about your product or service, how to communicate with customers, and how to use support software.

“Customer service training helps your support agents provide the best experience that keeps customers coming back,” says Brett Bowser, community engagement manager at Zendesk.

Who should be involved in customer service training programs?